Contact the CaFÉ Team

Notifying Artists

The first step in wrapping up your call after your jury ends is to notify artists. This is an important action because artists will not be automatically notified of their statuses.

How to Notify Artists of the Jury Results

  1. Go to Events > Communication > Choose Event.
  2. Check the box next to the status or statuses you want to email. 
  3. Click Draft Email to open the email form.
  4. Enter your information and craft your message in the body text box.
  5. Click Preview to review your draft.

The system will auto-populate the following fields:

    • CaFÉ login: [username]
    • Medium Category: [medium category, if applicable]
    • [Status] [Artwork Title]
    • [first_name] [last_name]:

Hover over the blue (+) icons to view the details of each field:

Enter your name.
Enter your email address for artists to reply to your message.
Enter any email address you want to copy on the email. If entering multiple emails, separate them out by a comma.
Check this box to have a copy of the email sent to your email.
Enter the text of your email.
Click the Choose File button to select the file from your computer. The file should be a docx, .doc, .xlsx, .xls, .pdf, or .txt File size must not exceed 2 MB.

NOTE: If your call is set to Scoring by Art, the email message sent will include the artist’s artwork title with the application status to indicate which artwork title(s) are Invited/Not Invited. If your call is set to Scoring by Artist/Application, the standard email message will be sent without the artist’s application status listed at the top.

  1. In the Preview, click Go Back and Make Changes to return to the email form and make changes. Click Save Draft to save and come back to your email message at a later time. You will find your drafts under the call title in the Events > Communication tab.
  2. When you are ready, click Send to send your email.

How to Retrieve a Copy of Sent Emails

  1. Go to Events > Management > Choose Event.
  2. Choose the status of the artist whose message you want to review (Invited, Not Invited) or search for the artist using the search box.
  3. Click on the Application ID#.
  4. Go to the Emails section in the Artist Application page.
  5. Click on the title of the email to view a copy of the sent email. 

How to Check for Bounced Emails

  1. Go to Reports > Events Communication Bounce Report 
  2. Select your call from the list of events. 
  3. Enter a Date Range.
  4. Click Run Report to view any bounced emails that occurred on your selected dates.

Downloading Images

You may request an export of the images submitted to your call for entry in order to review offline, add to a virtual exhibition, promote the event (with artist permission), etc. You may request up to three image downloads per call.

How to Request a Download of Images

  1. Submit a Help Ticket and request a link to download the images. Include in your message the name of your call, the application status(es) (Invited, Not Invited, etc.) that you would like the images from, and if you would like us to remove the artists’ names from the file labels.
  2. We will email you a link to download the zipped folder of images. NOTE: Video and audio files cannot be exported at this time.

Archiving your Call

Archive your call after your jury is complete, you’ve notified the artists of the results, and the high-resolution images are downloaded (if needed). Archiving your call allows you to keep the list of current calls up-to-date.

How to Archive Your Call

  1. Submit a Help Ticket and request your call to be archived.
  2. A member of the CaFÉ team will archive it for you.
  3. To view archived calls, go to the Archived Events drop-down menu on Events > Management.