Refund Requests

Administrators may refund artists by mailing a check to the artist directly, or by submitting a refund request for CaFÉ to process the refund on your behalf.

If you would like CaFÉ to process the refund, fill out the CaFÉ Refund Request Form. You will need the following information for each transaction you are refunding:

• Contract ID: This is the ID number given to your account for each contract term. You can find this number on your latest remittance statement.
• Artist’s name
• Product name: This is the name of the purchased product as it is listed on the CaFÉ Product Editor.
• Quantity of products to be refunded
• Total amount to be refunded
• Payment method: The original payment must be made by credit card or PayPal. CaFÉ does not refund check payments as those are sent directly to you.
• Transaction ID: This is the transaction ID number found in the payment section of the application list or on the Income Breakdown Report. This is not the payment ID generated by CaFÉ.
  • How to find the transaction ID:
    • Go to Events > Management and select the name of your call.
    • Use the ​​Search By box to locate the artist who needs refunding.
    • On the Transaction Details column of the applications list, locate the Transaction ID listed next to the product being refunded.

Once the form is filled out, we will be in touch with updates regarding the status of the refund. Refunds are typically processed within 48 hours of the request.

Fill out this form to request a refund for a payment made by an artist(s). Refunds are typically processed within 48 hours of the request.