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FAQs
Organization Name
(Required)
Call Name
(Required)
Name
(Required)
First
Last
Email
(Required)
Phone
(Required)
Select your issue.
(Required)
Select
Application Form Help
Archive Help
Finance Question
General Question
Image Request
Jury Question
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Refund Request
Renewal Question
Technical Problem
Other
Describe your question/issue.
(Required)
Enter your current Contract ID.
NOTE: If you do not know your current contract ID, you can leave blank.
Do you need to refund multiple transactions?
No, just 1
Yes, up to 5
I have more than 5 refunds
Note: If you have more than 5 refunds, the CaFÉ team will be in touch with next steps.
Artist Name
(Required)
First
Last
Product Name
(Required)
List the product name or description as listed on CaFÉ.
Enter the quantity of this product to be refunded.
(Required)
Enter the amount to be refunded.
(Required)
Select the payment method.
(Required)
Select
PayPal
Credit Card
Enter the Transaction ID for this purchase.
(Required)
This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.
Select the reason(s) why you are requesting a refund.
Artist is withdrawing
Incorrect Purchase
Mistaken Charge
Call Cancellation
Coupon Not Used
Other
Additional Refunds
The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #1
(Required)
First
Last
Product Name for Refund #1
(Required)
List the product name or description as listed on CaFÉ.
Enter the quantity of this product to be refunded for Refund #1.
(Required)
Enter the amount to be refunded for Refund #1.
(Required)
Select the payment method for Refund #1.
(Required)
Select
PayPal
Credit Card
Enter the Transaction ID for Refund #1
(Required)
This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.
Select the reason(s) why you are requesting a refund.
Artist is withdrawing
Incorrect Purchase
Mistaken Charge
Call Cancellation
Coupon Not Used
Other
Refund #2
The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #2
First
Last
Product Name for Refund #2
List the product name or description as listed on CaFÉ.
Enter the quantity of this product to be refunded for Refund #2.
Enter the amount to be refunded for Refund #2.
Select the payment method for Refund #2.
Select
PayPal
Credit Card
Enter the Transaction ID for Refund #2.
This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.
Select the reason(s) why you are requesting a refund.
Artist is withdrawing
Incorrect Purchase
Mistaken Charge
Call Cancellation
Coupon Not Used
Other
Refund #3
The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #3
First
Last
Product Name for Refund #3
List the product name or description as listed on CaFÉ.
Enter the quantity of this product to be refunded for Refund #3.
Enter the amount to be refunded for Refund #3.
Select the payment method for Refund #3.
Select
PayPal
Credit Card
Enter the Transaction ID for Refund #3.
This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.
Select the reason(s) why you are requesting a refund.
Artist is withdrawing
Incorrect Purchase
Mistaken Charge
Call Cancellation
Coupon Not Used
Other
Refund #4
The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #4
First
Last
Product Name for Refund #4
List the product name or description as listed on CaFÉ.
Enter the quantity of this product to be refunded for Refund #4.
Enter the amount to be refunded for Refund #4.
Select the payment method for Refund #4.
Select
PayPal
Credit Card
Enter the Transaction ID for Refund #4.
This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.
Select the reason(s) why you are requesting a refund.
Artist is withdrawing
Incorrect Purchase
Mistaken Charge
Call Cancellation
Coupon Not Used
Other
Refund #5
The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #5
First
Last
Product Name for Refund #5
List the product name or description as listed on CaFÉ.
Enter the quantity of this product to be refunded for Refund #5.
Enter the amount to be refunded for Refund #5.
Select the payment method for Refund #5.
Select
PayPal
Credit Card
Enter the Transaction ID for Refund #5.
This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.
Select the reason(s) why you are requesting a refund.
Artist is withdrawing
Incorrect Purchase
Mistaken Charge
Call Cancellation
Coupon Not Used
Other
Bulk Refunds
The CaFÉ team will be in touch with the next steps for anyone requesting refunds over 5.
Please outline the reason for your multiple refunds.
(Required)
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