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Organization Name(Required)

Call Name(Required)

Email(Required)

Phone(Required)

Select your issue.(Required)

Describe your question/issue.(Required)

Enter your current Contract ID.

NOTE: If you do not know your current contract ID, you can leave blank.

Product Name(Required)

List the product name or description as listed on CaFÉ.

Enter the quantity of this product to be refunded.(Required)

Enter the amount to be refunded.(Required)

Select the payment method.(Required)

Enter the Transaction ID for this purchase.(Required)

This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.

Additional Refunds

The following fields are only required if you are submitting refund requests for more than one artist or product.

Product Name for Refund #1(Required)

List the product name or description as listed on CaFÉ.

Enter the quantity of this product to be refunded for Refund #1.(Required)

Enter the amount to be refunded for Refund #1.(Required)

Select the payment method for Refund #1.(Required)

Enter the Transaction ID for Refund #1(Required)

This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.

Refund #2

The following fields are only required if you are submitting refund requests for more than one artist or product.

Product Name for Refund #2

List the product name or description as listed on CaFÉ.

Enter the quantity of this product to be refunded for Refund #2.

Enter the amount to be refunded for Refund #2.

Select the payment method for Refund #2.

Enter the Transaction ID for Refund #2.

This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.

Refund #3

The following fields are only required if you are submitting refund requests for more than one artist or product.

Product Name for Refund #3

List the product name or description as listed on CaFÉ.

Enter the quantity of this product to be refunded for Refund #3.

Enter the amount to be refunded for Refund #3.

Select the payment method for Refund #3.

Enter the Transaction ID for Refund #3.

This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.

Refund #4

The following fields are only required if you are submitting refund requests for more than one artist or product.

Product Name for Refund #4

List the product name or description as listed on CaFÉ.

Enter the quantity of this product to be refunded for Refund #4.

Enter the amount to be refunded for Refund #4.

Select the payment method for Refund #4.

Enter the Transaction ID for Refund #4.

This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.

Refund #5

The following fields are only required if you are submitting refund requests for more than one artist or product.

Product Name for Refund #5

List the product name or description as listed on CaFÉ.

Enter the quantity of this product to be refunded for Refund #5.

Enter the amount to be refunded for Refund #5.

Select the payment method for Refund #5.

Enter the Transaction ID for Refund #5.

This is the transaction ID not the payment ID generated by CaFÉ. These can be found on the Income Breakdown Report or Event Management table.

Bulk Refunds

The CaFÉ team will be in touch with the next steps for anyone requesting refunds over 5.

Please outline the reason for your multiple refunds.(Required)

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Additional Refunds

Refund #2

Refund #3

Refund #4

Refund #5

Bulk Refunds