Beginning in late August 2025, CaFÉ will roll out an update requiring you to verify the email on your account.
Frequently Asked Questions
Jump to:
- What is email verification, and why is it being implemented?
- When do I need to verify my email?
- How do I verify my email?
- I didn’t receive the verification email. What should I do?
- The verification link expired. What should I do?
- The email address on file is outdated/incorrect. How do I update it?
- How do I know if my email has been verified?
What is email verification, and why is it being implemented?
Email verification is the process of confirming that an email address is valid and that the person using it has access to that inbox. It is a standard practice for online platforms and will strengthen your account’s security. CaFÉ is implementing email verification to ensure you receive communications from CaFÉ and the organizations you apply to.
When do I need to verify my email?
The email verification requirement will be introduced in phases, based on your last login date. You’ll know it’s required when you log in—if you’re prompted to verify your email, you’re part of the current rollout. If you are not prompted, you’re not yet required to verify and will be included in a later phase.
How do I verify my email?
When it’s your turn, you will be prompted to verify your email the next time you log in to your CaFÉ account.
- You will be sent a verification link to the email address on file.
- Open the email 📩 and click the link to verify your account. Note: The link will expire after 24 hours. If it expires, log in to CaFÉ again to resend a new verification email.
- Once your account is verified ✅ , you can use CaFÉ as usual.
I didn’t receive the verification email. What should I do?
If you didn’t receive the verification email, return to CaFÉ and check the email address next to the Resend Verification Email button.
- If the email is incorrect, update it and click Resend Verification Email.
- If the email is correct, try the following steps:
- Check your spam or junk folders, as the message may have been filtered.
- Add contactcafe@callforentry.org and noreply@callforentry.org to your contacts and click Resend Verification Email.
- Still not seeing it? Contact the CaFÉ team so we can troubleshoot further.
The verification link expired. What should I do?
If your verification link has expired, log back in to your CaFÉ account. A new verification email will be automatically sent to the email address on file. Be sure to check your spam or junk folder if you don’t see it in your inbox.
The email address on file is outdated/incorrect. How do I update it?
If you haven’t yet been required to verify your email address, go to the My Account page and update your email in the Contact Information section. Click Update My Profile to save changes.
If you are required to verify your email, enter your new email address in the text box provided and click Resend Verification Email. The verification link will be sent to the new email address, and once verified, your account will be updated automatically.
How do I know if my email has been verified?
You can check the My Account section of your CaFÉ profile. If you have already verified your email, you will see a checkmark ✅ and the timestamp of when it was verified. If your email is not verified, you will see “ ❌ Not Verified.”
